This article was originally written for www.gapersblock.com. You can see the article there also.
So I was at the post office the other day, mailing something to my special lady friend. It’s long distance so you really have to send letters and what not to keep points on the scoreboard, so to speak. I had tried FedEx and UPS, but their prices were astronomical – $60 bucks when USPS was $10 – $20.
There I was, putting some stuff in a box and filling out all the appropriate forms, when some girl came in to ship something. It was only the two of us there at the Post Office, so I could easily hear her conversation with the USPS employee. The girl was trying to pay for her purchase with a credit card that said “See I.D.” where the signature bar is on the back. The USPS employee was not down with that. You see, their policy is that you have to sign your cards. “You can sign your card right now, but we won’t take it if it’s not signed,” the employee told the young lady – the damsel in distress, you might say.

Logic isn't in their policy.
“I work at a bank,” the girl protested. “We tell all of our customers to write ‘See I.D’ on the back of their cards because it’s more secure. Your I.D. has your signature and your picture on it. It helps protect against theft.”
“Hard to argue against that logic,” I affirmed her silently in my mind. This was, after all, the same policy that I myself practiced.
“Our policy says that you have to sign the card,” the employee persisted.
“But you can just see my I.D.” the girl continued in futility.
“Ma’am you can either sign the card now or pay with cash,” repeated the error message, reminiscent of the infuriating experiences we’ve all had with some type of electronics that malfunction despite all forms of reason. The customer yielded, her white flag waving as she handed over the cash for her purchase. Her head hung low as she marched out of the building, defeated. Read the full story
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